Terms & Conditions
Terms of Service
Hi! Welcome to the Delivee Mobile app and website. Delivee is digital marketplace exclusive to
Peshawar. You can access it via mobile app (Android and iOS) or by visiting the website
www.delivee.com, shop from a variety of different categories and stores, and get the items
delivered at your doorstep.
Our web site as well as all related web sites, networks, and downloadable software provided by us
and on which a link to these Terms of Service is displayed (collectively, together with the App and
incorporated into these Terms by reference and any other applicable policies and guidelines, as
may be updated from time to time, govern your use of the Platform. These Terms constitute a legal
agreement between you and Delivee. In order to use the Platform you must agree to these Terms.
BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE
PLATFORM, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO
BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE
Delivee is the solution to all your tiny everyday problems. It is a platform that allows people to
find “Merchants” who are willing to supply you with groceries, supplies and food at the simple
tap of a button and deliver them at your doorstep. It aims to connect consumers with retail stores,
and restaurants and with independent contractor couriers (“Couriers”), to facilitate on-demand
delivery or pickup services.
Merchants can get an online shop for any kind of product or service free of cost and get access to
Delivee’s dedicated fleet which get the product from their store to the customer’s doorstep.
Riders can register to be a part of the Delivee fleet and earn a little extra during their free time by
getting the items where they need to be.
Delivee is committed to ensuring that the merchandise or food ordered by a consumer is delivered
in a manner consistent with consumer’s expectation.
The app provides Merchants with a space where they gain access to a massive online crowd
without having to worry about arranging for the facility to get their products to their customer’s
door step. There is no product limit, a dedicated merchant app, cross platform app support,
payment on dispatch and paid promotions as well.
For consumers, they can access Delivee on both the website and through the App, delivery
through the app is quick and free of hidden, additional costs and also contains exclusive
discounts for regular users.
As provided in greater detail in these Terms, you agree and acknowledge these material terms:
• The Platform is licensed, not sold to you, and you may use the Platform only as set forth
in these Terms;
• You might be subject to third party service fees such as carrier or data charges which are
your sole responsibility
• You consent to the collection, sharing, and use of your personally identifiable information
• The Platform is provided "as is" without warranties of any kind, and Delivee’ liability to
you is limited; and
• Disputes arising under these Terms will be resolved by binding individual arbitration.
You must be at least eighteen (18) years old to use the Platform. By agreeing to these Terms, you
inform us to the knowledge that: (1) That you are at least eighteen (18) years old; (2) That you
have not previously been suspended, banned, or removed from the Platform; and (3) That your
registration and your use of the Platform is in compliance with any and all applicable laws and
2. Accounts and Registration
To access some features of the Platform, you must register for an account. When you register for
an account, you may be required to provide us with some information about yourself (such as your
name, credit card information, e-mail address, phone number, profile image, or other contact
information). You agree that the information you provide to us is accurate, current, and complete,
and that you will keep it up-to-date at all times. When you register, you will be asked to provide a
password. You are responsible for your privacy on your Delivee account and the maintenance of
any social media accounts or passwords. You accept responsibility for all activities that occur
under your account. If you have reason to believe that your account is no longer secure, you must
immediately notify us. Delivee will not be liable and you may be liable for losses, damages,
liability, expenses, and lawyers’ fees incurred by Delivee or a third party arising from someone
else using your account due to your conduct regardless of whether you have notified us of such
unauthorized use. You understand and agree that we may require you to provide information that
may be used to confirm your identity and help ensure the security of your account.
3. Scope of License
The use of this platform is licensed to you and not sold. Delivee reserves all the rights which are
personal, non-transferable and revocable license to access the Platform in a manner that comlies
with all the legal requirements that are applicable on your use. Delivee may revoke the license if
needed without prior warning.
You’re not allowed to modify the App to use on a network where it could be shared on multiple
devices at the same time. You are also not allowed to lease, lend, sell, redistribute, or sublicence
the App. If you violate the terms in any way you may be subject to legal action and liable for
infringing intellectual property. Unless future updates come with their own terms, these terms will
govern all future updates.
4. Payment Terms
4.1. General Payment Terms
You understand that the prices for product or menu items displayed through the Platform may
differ from the prices offered or published by Merchants for the same product or menu items and/or
from prices available at other third-party websites/mobile applications. Prices for product or menu
items displayed through the Platform may not be the lowest prices at which the product or menu
items are sold. Because of the nature of the Platform, Delivee does not always know how much a
Merchant will charge for a particular product or menu item. Where your cart includes product or
menu items for which Delivee does not know the exact price to be charged by the Merchant,
Delivee may designate an estimated subtotal for such product and menu items (the “Estimated
Similarly, where Delivee does not know the exact price of certain or all fees associated with the
order, including any applicable taxes and/or Delivee fees, we may designate an estimate for such
fees (the “Estimated Fees”). If you have included product or menu items in your cart that are
subject to Estimated Subtotal and/or Estimated Fees, we will provide you with an estimated total.
Merchants may charge more or less than the Estimated Subtotal for products or menu items you
order. Similarly, we may charge more or less than the Estimated Fees based upon the final
prevailing price of Merchant’s goods. In some cases, we may not be able to provide Estimated
Subtotal or Estimated Fees, such as when the merchandise cost is unknown or we are otherwise
unable to predict fees. Delivee reserves the right to determine final prevailing pricing of all product
or menu items ordered through the Platform. In cases in which prevailing pricing is different than
the Estimated Subtotal and/or Estimated Fees, what you are ultimately charged may be different
than the estimated total. You acknowledge and agree to pay the prevailing pricing and fees, even
if they differ from the Estimated Subtotal and/or Estimated Fees.
Delivee has no obligation to itemize its costs, profits or margins when publishing prices on the
Platform and reserves the right to change such prices at any time, at its discretion. You are liable
for all transaction taxes on the Platform provided under these Terms (other than taxes based on
Delivee will charge the payment method you specify at the time of purchase or as otherwise
specified by you in your account information.
Charges paid by you are final and non-refundable, and will be quoted in the local currency of the
location where the order is being delivered or picked up. Delivee has no obligation to provide
refunds or credits. Delivee reserves its right to expire, limit, or modify any credits or promotion at
any time. If your account is cancelled for any or no reason, you may forfeit any pending, current,
or future credits or promotional offers and any other forms of unredeemed value in or associated
with your account without prior notice to you.
4.3. Payment Authorization
Delivee is authorized once you sign up, to charge the total amount of any order made to your
account via the platform to the customer.
Delivee is also authorized to hold orders or payments if anomalies of any sort are found in the
Delivee also has the authorization to request additional information from you in the event that the
platform finds reason to believe the payment or any step in the process if fraudulent.
4.4. Delinquent Accounts
If there is payment due on your account and you are inactive and unresponsive, we have the right
to suspend or delete your account and your access to Delivee. Your account information may be
sent to a debt collector and you will have to pay for related fees and costs. If you do not pay your
dues after we provide you with notification that your account is in debt, we reserve the right to
suspend or terminate your access to your account.
4.5. Consumer Not Available
Delivee reserves the right to charge you the full order amount, including any Delivee fees, if you
are not at the designated delivery location when the Courier arrives to complete the delivery or if
you fail to pick up an order from a Merchant.
4.6. Cancelled Orders
If you cancel your order, you may be charged depending on what stage the order was in when you
cancelled. You will be notified of any applicable charges before you complete your cancellation.
5. Third-Party Interactions
5.1. Third-Party Providers
During use of the Platform, you may purchase goods and services from third-party Merchants
through the Platform. Any such activity, and any interactions, disputes, terms, conditions,
warranties or representations associated with that activity, is solely between you and the applicable
third-party Merchant. Delivee and its licensors shall have no liability, obligation or responsibility
for any purchase or transaction between you and any third-party provider. In no event shall Delivee
or its licensors be responsible for any content, products, services or other materials on or available
from third-party sites or third-party providers. Certain third-party providers of goods and/or
services may require your agreement to additional or different terms and conditions prior to your
use of or access to such goods or services, and Delivee disclaims any and all responsibility or
liability arising from such agreements between you and a third party.
Delivee also gives you the option to opt for delivees via third party couriers. Any disputes that
arise between you and the third-party service will be your sole responsibility without Deliivee or
its licensors having any kind of liability or obligation to it.
5.3. Third-Party Advertising
The Platform may contain third-party advertising and marketing. By agreeing to these Terms you
agree to receive such advertising and marketing.
5.4. Links to Third Party Sites
The Platform may contain links to third-party websites. Linked websites are not under our control,
and we are not responsible for their content.
6. Your Use of the Platform
By using the platform, you agree to the following:
• The platform and all its present and future content are proprietary which is protected by
intellectual property, copyright, and other laws.
• You will not violate or encourage to violate any third party right by infringing third party
intellectual property. You will not in any way engage in the unauthorized use of any form
of proprietary content, information, or materials.
• Unless permitted, you will not modify or create ways of selling or licensing via the platform
or exploit any part of it. You are also not allowed to publish, display, copy, distribute or
transmit any part of the platform without authorization.
• You will not bypass any security or other features of the platform or alter the manner in
which the platform is designed to be used. You will not mine, harvest, or extract, the
content of the platform in any way.
• You will not take part in any fraudulent activity including impersonation of any person or
entity, nor try to access any other Platform account.
• You are not allowed to reverse engineer, decompile, or disassemble the Platform, Website,
or the App in any way, nor are you allowed to authorize or cause a third party to do so.
• Displaying, mirroring, framing or utilizing framing techniques to enclose the Platform, or
any part of it is not permitted except that which Delivee makes available for embedding.
• You will not access, tamper, or use non-public areas of the Platform, Delivee’s, and its
hosting company’s computer systems or infrastructure, or the technical delivery systems
of the Platform’s providers.
• You will not use any robot, spambot, spider, crawler, scraper, or any other automated
means or interface that the Platform itself does not provide to access the Platform or extract
data from it.
• You will not use to the platform to harass, abuse, exploit, discomfort in any way, infringe,
or violate the rights of any other party. Delivee will not be responsible for any such use by
you or for the repercussions of such use. Delivee will also not be responsible for any such
treatment that you may receive as a result of using this Platform.
• You agree that using the Platform may incur third party fees such as carrier, network, or
data charges, and third party terms and that you agree to abide by all such terms.
• You will not introduce viruses, worms or any kind of code that will be harmful for the
Platform or its Stakeholders.
7. Intellectual Property Ownership
The Platform, and the media and materials contained in the Platform, including all intellectual
property rights in the Platform, are the sole and exclusive property of Delivee and its licensors.
Except for the limited license expressly granted by and to you under these Terms, no other rights,
licenses, or immunities are granted or shall be deemed to be granted under these Terms, either
expressly, or by implication, estoppel or otherwise. All rights not expressly granted by Delivee in
these Terms are expressly reserved.
8. Content You Provide through the Platform
8.1. Content You Provide
You may be able to submit, post, upload, denote, or otherwise make available (collectively, “Post”)
photographs, video clips, reviews, ratings, favorites, liked items, bookmarked Merchants,
questions, comments, public messages, ideas, designs, concepts, inventions, feedback, and other
content (collectively, “User Content”) (that may or may not be viewable by other users) through
the Platform or through other communications with you, including, without limitation, through
text (“SMS”) or multimedia (“MMS”) messages (“Interactive Areas”).
8.2. Use of Your Content
You understand and agree that any content you post on or through the Platform will become and
remain Delivee’s property. You will not receive any form of compensation for the content that you
generate. Such content will be non-confidential and non-proprietary and Delivee will have no
obligation regarding the content. When you post content on or through the Platform, you grant
Delivee irrevocable license to modify and use the content in any manner the Platform deems fit
unless agreed otherwise. You also grant Delivee the license to use your username and profile
information to attribute user content to you, if the Platform chooses to do so. The license granted
to the Platform shall remain valid despite termination of the Platform or your account, governed
8.3. User Content Representations
You understand and acknowledge that you are responsible for any and all content that you post on
the Platform. It is understood that whatever you post, you do so, being fully aware of third party
rights, and without the intent of violating them. You understand that Delivee is not responsible for
user content and that you may be exposed to harmful, objectionable, or offensive content from
other users. User content may also contain errors and inaccuracies. You agree that you will defend
Delivee and cooperate with Delivee in disputes understanding that Delivee will not be held
responsible for User posted content.
8.4. User Content Review
You understand and agree that Delivee and its designees have the right and authority to screen and
review content if needed before deeming it appropriate to be published on the Platform at its own
discretion. Delivee also has the right, at its own discretion, to reject, edit, or move any of the
content that is uploaded onto the Platform if need be. Any content that Delivee considers to be
violating the terms, or objectionable, maybe removed at the Platforms own discretion. You
understand that Delivee does not adopt or sanction content and that you must bear all the risk
associated with the content that you put up.
8.5. Ratings and Reviews
Delivee’s interactive areas allow users to post ratings and reviews. Please note these are considered
as User Content and thus are governed by the same terms. Delivee will not be responsible for any
changes in the standings of the users as a result of these ratings and reviews. Delivee ensures a
high standard and credibility of these ratings and reviews for the users and therefore requires users
to abide by the following guidelines; (1) You must have had first hand interaction with the
merchant within a 7 day period before posting your rating or review; (2) You must not be affiliated
with the Merchant in any way other than having a client relation; (3) You are not allowed to draw
any legal conclusions regarding the Merchants activities; (4) You are not allowed to promote or
criticize a merchant other than reviewing the service; (4) You are not allowed to share yours or
anyone else’s personal information; and (5) Your rating and reviews must comply with Delivee’s
Terms or be removed at the Platforms own discretion.
9.1. Text Messaging
By using the Platform, you agree to receive operational and promotional text messages (SMS)
from Delivee and those acting on its behalf. You may opt out of promotional messages by
contacting and informing us of your wish to no longer receive promotional messages. You might
continue to receive promotional messages till such time your request is processed. You will
continue to receive operational messages on the number associated with your account as long as
you continue to use the platform. If you change or deactivate the number associated with your
Delivee account, you must update the number associated with your account to continue receiving
operational messages. Standard data or network charges may apply for these messages for which
you can contact your network provider for further details. The number or numbers through which
Delivee will send these messages will be informed to you. Delivee will not be responsible for
parties posing as Delivee or representatives of Delivee by contacting you through numbers other
than those Delivee informs you about.
9.2. Push Notifications
Installing the app on your device means that you agree to receive push notifications which are
messages an app sends to you on your mobile device. You can disable these notifications via the
settings menu of your mobile device.
Delivee and Delivee’s associates may also on occasion send you emails on the address associated
with your Delivee profile to inform you of more detailed or confidential information or
You are responsible for the use of the platform and agree to hold Delivee and all of its associates
and stakeholders harmless against any and all issues that might arise as a result of your use of the
• Your direct or indirect violation of any of the mentioned Terms or any applicable law or
• Your direct or indirect violation of any third party rights or intellectual property;
• Disputes between you and any third party.
Delivee has the right to an exclusive defense and control at our own expense of any and every
matter that might otherwise be subject to indemnification by you and by signing up for Delivee
you agree to cooperate with our defense of this claim. If a settlement or defense is assumed by you
then Delivee may at any time choose to take control of the defense without consent or notice.
11. Disclaimer of Warranties
YOU AGREE TO USE THE PLATFORM AT YOUR OWN RISK. DELIVEE DOES NOT
PROVIDE OR IS RESPONSIBLE FOR WARRANTIES OR ASSURITIES OF ANY SORT.
ANY WARRANTIES REPRESENTED OR STATUTORY ARE HEREBY DISCLAIMED BY
DELIVEE TO THE HIGHEST EXTENT APPLICABLE BY LAW.
DELIVEE DOES NOT WARRANT AN ERROR FREE, SECURE, TIMLEY,
UNINTERRUPTED, OR VIRUS FREE USEE OF THE PLATFORM.
DELIVEE IS NOT RESPONSBILE FOR ANY PRODUCT, PLATFORM, OR SERVICE
ADVERTISED ON THE PLATFORM, OR ANY THIRD PARTY INTERACTIONS
RESULTING AS A USE OF THIS PLATFORM.
12. Limitation of Liability
DELIVEE OR ITS ASSOCIATES ARE NOT LIABLE TO ANYONE FOR ANY INDIRECT
ISSUES OR DAMAGES EVEN IF PREVIOUSLY WARNED OF SUCH ISSUES OR
DELIVEE SERVES AS A MEANS OF CONNECTING YOU TO COURIERS AND
MERCHANTS. DELIVEE DOES NOT AND WILL NOT ASSESS THE SUITABILITY,
LEGALITY, OR ABILITY OF ANY OF THESE PARTIES AND WILL NOT UNDER ANY
CIRCUMSTANCES BE HELD RESPONSIBLE FOR ANY OF THESE PARTIES.
YOU UNDERSTAND THAT BY USING THE PLATFORM, YOUR ITEMS MAY BE
EXPOSED TO SITUATIONS THAT ARE POTENTIALLY DANGEROUS OR HARMFUL,
UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE PLATFORM AT
YOUR OWN RISK.
13. Term and Termination of Agreement
These Terms are effective until terminated by you personally or by Delivee as described below.
Your rights under these Terms will terminate automatically without notice from Delivee if you fail
to comply with any of these Terms (including by violating any license restriction contained in
these Terms). In addition, Delivee may terminate your user account on the Platform, suspend or
terminate your access to the Platform at any time without notice. We also reserve the right to
modify or discontinue the Platform or some of its features at any time without notice to you. We
will have no liability whatsoever on account of any change to the Platform or any suspension or
termination of your access to or use of the Platform. You may terminate these Terms at any time
by closing your account, uninstalling the App, and discontinuing use of Delivee.
14. Dispute Resolution and Arbitration
Delivee is not a party to, has no involvement or interest in, makes no representations or warranties
as to, and has no responsibility or liability with respect to any communications, transactions,
interactions, disputes or any relations whatsoever between you and any other user, any Courier, or
Merchant, or other third party. Disputes between you and Delivee are subject to this Section 14.
With regard to potential Disputes between you and Delivee, we aim to have them resolved as
efficiently as possible by binding individual arbitration. Arbitration is more informal in
comparison to a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury,
and can be subject to very limited review by courts. While the parties will be permitted to engage
in discovery or exchange of non-privileged information relevant to the dispute, arbitration may
allow for more limited discovery allowed for in court. Arbitrators can award the same damages
and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising
out of or relating to any aspect of these Terms, the Platform, or your relationship with us, whether
based in contract, statute, fraud, misrepresentation, or any other legal theory, and regardless of
whether a claim arises during or after the termination of these Terms.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU
AND DELIVEE ARE EACH WAIVING THE RIGHT TO GO TO COURT OR TO
PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
Despite the provisions of the paragraph above, we both agree that nothing in these Terms will be
deemed to waive or otherwise limit the right of either of us to: (1) Bring an individual action in
small claims court; (2) Pursue an enforcement action through the applicable federal, state, or local
agency if that action is available; or (3) File suit in a court of law to address an intellectual property
By agreeing to these terms and conditions, you are acknowledging that you will have access to
Delivee’s confidential information which includes but is not limited to Delivee’s data, provider
IDs, user information, delivery recipient information, delivery provider information, package
information, and the transaction volume, marketing and business plans, business, financial,
technical, operational and such other nonpublic information which you should reasonably know to
treat as confidential.
You acknowledge that: (1) all Confidential Information shall remain the exclusive property of
Delivee; (2) you shall not use Confidential Information for any purpose except in for your use of
the Platform; (3) you shall not disclose Confidential Information to any third party; and (d) you
shall not store or keep Confidential Information and shall return or destroy (with confirmation of
destruction) all Confidential Information upon the termination of your use of the Platform or at the
request of Delivee.